Billing
Policy
Billing Term
Customers will be billed by electronic mail at the beginning of each
month for that month's services. Monthly payments are due on the 1st
of the month and a minimum $5.00 late fee is applied to accounts not
paid by the 10th of the month. Payments not received by the end of the
current billing month may cause suspension of your services until payment
is received.
Yearly
Payment Details
Users on the yearly payment plans will still receive a statement every
month, but will notice a credit is applied to their account on that statement.
When a yearly subscription has run out, the customer will be billed the
regular monthly rate from that point on unless they prepay for another
year at that time. The user should keep track of the credit balance remaining
on their monthly statements. Users are responsible for renewal of yearly
payment plans and also responsible for any extra charges their accounts
incur after their yearly subscription has run out. No refunds will be
given for early cancellation of yearly subscriptions unless deemed appropriate
by USA Liberty accounting staff.
Payment
Methods
USA Liberty accepts payments via check by mail, automatic check or savings
withdrawal, VISA, Mastercard, Discover or AMEX. Users who choose to make
payments via check will incur a $3.00 per month handling fee on each invoice.
This fee does not apply to users who prepay for services one year in advance.
Any user who wishes to pay by automatic check or savings withdrawal must
fill out the ACH FORM and send it in immediately.
Note on automatic
check/savings withdrawal: There will be a NSF charge of $25.00 for all
checks or automatic withdrawals from bank accounts that are returned for
non-sufficient funds.
Make checks
payable to USA Liberty and mail to:
USA Liberty
3203 Blue Grass Circle
Castle Rock,
CO 80104
Please write
your AccountID on your check to assure proper credit to your account.
Cancellation
of Service
Cancellation of your service is effective the last day of the month. Charges
are not pro-rated upon cancellation. Cancellations must be received either
by electronic mail or in writing and are not binding until customer has
received acknowledgement from the company by electronic mail. If you
cancel your service within 3 business days of initialization of service
for any reason, USA Liberty will retain a cancellation charge of $10 for
dialup services and $25 for ISDN services.
If you change
the email address provided for you upon sign up or do not receive your
bill at the beginning of the month please contact our billing department
at billing@usaliberty.net
so we can update your account and correct the problem.
If your home
address and/or phone number changes please contact our membership department
at members@usaliberty.net
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